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Opinion Poll:

Question:
What do most customers want from a convenince store?

Please select one of the following answers:
Friendly service
Fast service
Availability
Range of fresh produce
Value for money

 

Latest Content Relating to Business management: operations and processes

MARKET UPDATE

Does self-service mean no service?  
30 Jun 2006
The growing number of self-service checkouts could jeopardise customer experience, a recent study warned supermarkets. ...
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View issue (July 2006)


IT: small shops’ secret weapon  
27 Feb 2006
Technology will be vital to the way in which smaller retailers lower operating costs and look to compete with the industry’s major players, in 2006 and beyond. ...
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View issue (March 2006)


Suppliers front MBL promise campaign  
30 Sep 2005
Musgrave Budgens Londis (MBL) has extended its support for the Red Tractor -- the assurance logo denoting independent quality inspection of food ...
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View issue (October 2005)

 
 

ANALYSIS

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Outlook: Keeping the balance  
24 May 2006
Adgild Hop , senior consultant, Capgemini, on using performance management tools ...
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View issue (June 2006)


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Capgemini outlook: Power to the people  
21 Dec 2005
James Lowther , head of retail, Capgemini, on driving change by empowering staff on the shop floor ...
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View issue (January 2006)


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Capgemini outlook: Multiple formats, can your organisation handle them?  
02 Dec 2005
Alex Watson-Gandy , senior consultant in Capgemini's retail supply chain practice ...
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View issue (December 2005)


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Capgemini outlook: Benchmarking to provide insight  
30 Sep 2005
Darren Jenking , head of retail supply chain, Capgemini ...
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View issue (October 2005)

 
 

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