Does self-service mean no service?  
30 Jun 2006
The growing number of self-service checkouts could jeopardise customer experience, a recent study warned supermarkets. ...

View issue (July 2006)

Winning split  
27 Feb 2006
A new approach to merchandising has helped Swedish forecourt operator Statoil Detaljhandel AB increase sales significantly in its recently refurbished stores, following the acquisition of Svenska Esso. ...

View issue (March 2006)

Marsh marches on 'fresh' credentials  
30 Sep 2005
Marsh Supermarkets is seeing off US retail giants with a fresh offer that consumers are finding very appealing, says Bob Vereen ...

View issue (October 2005)

New display tidies vacuum cleaner bags  
24 Feb 2005
Non-food news in brief ...

View issue (March 2005)

Every little helps, says Tesco's Holmes  
01 Nov 2004
It is little things that make a difference to the shopping experience, according to Colin Holmes, ceo Tesco convenience... ...

View issue (November 2004)

Supermarket sweep  
26 May 2006
As the Competition Commission starts to scrutinise the buying power and land holdings of the big four supermarkets, they are increasingly looking to exploit the non-food potential with new store openings and ranges. Fiona Briggs reports ...

View issue (June 2006)

ACNielsen insight: How much do you really know about category management?  
27 Feb 2006
Brendan Tonkin, regional manager, ACNielsen Merchandising Services Europe, looks at some basics in category management and outlines what may happen to the discipline in the future ...

View issue (March 2006)

The grey market: The future is silver  
22 Jul 2005
According to the Government, the UK's older population is set to nearly double in the next 50 years. James Aufenast finds out if retailers' stores and layouts are prepared for the grey-market boom ...

Capgemini comment: Santa's grotto? It's all in the execution  
01 Dec 2004
Alek Adamski , a director in Capgemini's Retail Practice, on meeting shopper needs ...

View issue (December 2004)